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Dear customer,
we know that long waiting times are very annoying and we try our best to keep them as short as possible.
Unfortunately this is not always possible at the moment. We thank you especially for your understanding and your patience during this very special time.
Thank you, Telekom

Activating your prepaid card

If you brought your prepaid card in a shop (e.g. retail, drugstore, Telekom specialty shop), you can activate it here in a few steps via Online-Ident and use the prepaid card immediately.



This can be done via Video-Ident with one of our members of staff.
You can reach us from Monday to Saturday, between 07:00 a.m. and 11:00 p.m. (not on national holidays).

Note for activation: possible browsers are Google Chrome, Firefox or Microsoft Edge (from version 83) - allow camera and microphone and switch off popup blocker.

  • Enter your card and phone number

    Enter your card and phone number

  • Enter your personal data

    Enter your personal data

  • Enter your ID data

    Enter your ID data

  • Legitimize via Online-Ident

    Legitimize via Online-Ident

  • Activate your Prepaid card

    Activate your prepaid card



The currently tariffs (MagentaMobil Prepaid) can also be activated in our Telekom shops.
Outmoded tariffs can only be activated on this landing page.