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Activating your prepaid card

If you brought your prepaid card in a shop (e.g. retail, drugstore, Telekom Fachgeschäft), you can activate it here in a few steps via Video-Ident and use the prepaid card immediately.

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This can be done via Video-Ident with one of our members of staff.
You can reach us from Monday to Saturday, between 07:00 a.m. and 11:00 p.m. (not on national holidays).

  • Enter your card and phone number

    Enter your card and phone number

  • Enter your personal data

    Enter your personal data

  • Enter your ID data

    Enter your ID data

  • Legitimize via Video-Ident

    Legitimize via Video-Ident

  • Activate your Prepaid card

    Activate your prepaid card



The currently tariffs (MagentaMobil Prepaid) can also be activated in our Telekom shops.
Outmoded tariffs can only be activated on this landing page.